Quick answer
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard is CPSC recall #25436, announced on August 14, 2025. The CPSC cites the following hazard: This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers. The remedy is consumers should contact viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. alternatively, consumers can request a refund for the module only in the form of a refund check. consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Affected brand: Viewrail.
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Affected products
Electronic LED modules used on Floating Stairs and Rails
Recalled brands
Viewrail
Remedy
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Recall date
August 14, 2025
CPSC recall #25436 covers Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard, announced by the U.S. Consumer Product Safety Commission on August 14, 2025. The CPSC cites the following hazard: This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
The CPSC remedy for recall #25436 is consumers should contact viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. alternatively, consumers can request a refund for the module only in the form of a refund check. consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2025/Viewrail-Recalls-Electronic-LED-Modules-used-with-Floating-Stairs-and-Rails-Due-to-Fire-Hazard. RecallDocket links to it from this page.
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