Quick answer
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards is CPSC recall #25043, announced on November 14, 2024. The CPSC cites the following hazard: This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks. The remedy is consumers should immediately stop using the recalled bicycles and contact woom bikes usa for instructions on how to get a free replacement crankset. consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. all known purchasers are being contacted directly by woom.. Affected brand: woom Bike USA LLC.
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Affected products
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Recalled brands
woom Bike USA LLC
Remedy
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Recall date
November 14, 2024
CPSC recall #25043 covers woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards, announced by the U.S. Consumer Product Safety Commission on November 14, 2024. The CPSC cites the following hazard: This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
The CPSC remedy for recall #25043 is consumers should immediately stop using the recalled bicycles and contact woom bikes usa for instructions on how to get a free replacement crankset. consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. all known purchasers are being contacted directly by woom.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2025/woom-Bikes-USA-Recalls-Childrens-OFF-OFF-AIR-and-ORIGINAL-6-Bicycles-Due-to-Fall-and-Crash-Hazards. RecallDocket links to it from this page.
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