Quick answer
Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards is CPSC recall #24171, announced on March 21, 2024. The CPSC cites the following hazard: This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug. The remedy is consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact nestlé usa for a full refund. consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from nestlé usa when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "leave us a message", click on "complaint", select "recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. proof of purchase (receipt) is not required to receive a full refund.. Affected brand: Nestlé USA Inc..
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Affected products
Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
Recalled brands
Nestlé USA Inc.
Remedy
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Recall date
March 21, 2024
CPSC recall #24171 covers Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards, announced by the U.S. Consumer Product Safety Commission on March 21, 2024. The CPSC cites the following hazard: This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
The CPSC remedy for recall #24171 is consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact nestlé usa for a full refund. consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from nestlé usa when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "leave us a message", click on "complaint", select "recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. proof of purchase (receipt) is not required to receive a full refund.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2024/Nestle-USA-Recalls-Metallic-Mugs-Sold-with-Starbucks-Branded-Gift-Sets-Due-to-Burn-and-Laceration-Hazards. RecallDocket links to it from this page.
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