Quick answer
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard is CPSC recall #23274, announced on September 7, 2023. The CPSC cites the following hazard: This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs. The remedy is consumers should immediately stop using the recalled smart plugs and contact emporia to receive a full refund or a free replacement smart plug. emporia will remotely disable the smart plug and consumers should discard the smart plug. the smart plug must be connected to the internet for remote disabling process to be effective. consumers unable to connect to the internet to allow the remote disabling process can ship the item back to emporia at no cost. once the smart plug is disabled or returned to emporia, a free replacement smart plug or a full refund will be issued.. Affected brand: Emporia Energy Corp..
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Affected products
Emporia Smart Plugs
Recalled brands
Emporia Energy Corp.
Remedy
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Recall date
September 7, 2023
CPSC recall #23274 covers Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard, announced by the U.S. Consumer Product Safety Commission on September 7, 2023. The CPSC cites the following hazard: This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
The CPSC remedy for recall #23274 is consumers should immediately stop using the recalled smart plugs and contact emporia to receive a full refund or a free replacement smart plug. emporia will remotely disable the smart plug and consumers should discard the smart plug. the smart plug must be connected to the internet for remote disabling process to be effective. consumers unable to connect to the internet to allow the remote disabling process can ship the item back to emporia at no cost. once the smart plug is disabled or returned to emporia, a free replacement smart plug or a full refund will be issued.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2023/Emporia-Recalls-North-America-Smart-Plugs-Due-to-Electric-Shock-Hazard. RecallDocket links to it from this page.
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