Quick answer
Ortal Recalls Gas Fireplaces Due to Fire Hazard is CPSC recall #23065, announced on December 8, 2022. The CPSC cites the following hazard: This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control. The remedy is consumers should immediately stop using the recalled fireplaces until they have been in contact with ortal or their authorized ortal dealer to determine whether their fireplace needs a retrofit plate. a retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. ortal will install a retrofit plate and provide an inspection free of charge to consumers.. Affected brand: Ortal USA Inc..
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Affected products
Traditional 90 and Traditional 110 Gas Fireplaces
Recalled brands
Ortal USA Inc.
Remedy
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Recall date
December 8, 2022
CPSC recall #23065 covers Ortal Recalls Gas Fireplaces Due to Fire Hazard, announced by the U.S. Consumer Product Safety Commission on December 8, 2022. The CPSC cites the following hazard: This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
The CPSC remedy for recall #23065 is consumers should immediately stop using the recalled fireplaces until they have been in contact with ortal or their authorized ortal dealer to determine whether their fireplace needs a retrofit plate. a retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. ortal will install a retrofit plate and provide an inspection free of charge to consumers.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Ortal Recalls Gas Fireplaces Due to Fire Hazard on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2023/Ortal-Recalls-Gas-Fireplaces-Due-to-Fire-Hazard. RecallDocket links to it from this page.
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