Quick answer
Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards is CPSC recall #22132, announced on May 5, 2022. The CPSC cites the following hazard: This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame. The remedy is consumers should immediately stop using the recalled bicycles and contact their authorized santa cruz bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. consumers should remove or secure the battery prior to transporting the bicycles. the firm is contacting all known purchasers directly to provide more details about the repair.. Affected brand: Santa Cruz Bicycles LLC.
This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
Affected products
Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Recalled brands
Santa Cruz Bicycles LLC
Remedy
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Recall date
May 5, 2022
CPSC recall #22132 covers Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards, announced by the U.S. Consumer Product Safety Commission on May 5, 2022. The CPSC cites the following hazard: This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
The CPSC remedy for recall #22132 is consumers should immediately stop using the recalled bicycles and contact their authorized santa cruz bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. consumers should remove or secure the battery prior to transporting the bicycles. the firm is contacting all known purchasers directly to provide more details about the repair.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2022/Santa-Cruz-Bicycles-Recalls-Heckler-9-Electric-Bicycles-Due-to-Fall-and-Fire-Hazards. RecallDocket links to it from this page.
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