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Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards is CPSC recall #21106, announced on April 8, 2021. The CPSC cites the following hazard: This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030. The remedy is consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to verizon. if consumers must use the product for internet access, then they should take the following steps: turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. after the software update is applied, users should: (a) leave the device powered on while it is plugged in. (b) when not in use, the device should be turned off, unplugged from its power source, and securely stored. consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the ellipsis to verizon for safe disposal. schools that provided the recalled ellipsis jetpack to students have been contacted by verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled ellipsis jetpacks to verizon for safe disposal. parents whose children received the recalled ellipsis jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled ellipsis jetpacks.. Affected brands: Franklin Wireless Corp., Cellco Partnership, d/b/a Verizon Wireless.
This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
Affected products
Ellipsis Jetpack mobile hotspots
Recalled brands
Franklin Wireless Corp., Cellco Partnership, d/b/a Verizon Wireless
Remedy
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for internet access, then they should take the following steps: Turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. After the software update is applied, users should: (a) Leave the device powered on while it is plugged in. (b) When not in use, the device should be turned off, unplugged from its power source, and securely stored. Consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal. Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal. Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.
Recall date
April 8, 2021
CPSC recall #21106 covers Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards, announced by the U.S. Consumer Product Safety Commission on April 8, 2021. The CPSC cites the following hazard: This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
The CPSC remedy for recall #21106 is consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to verizon. if consumers must use the product for internet access, then they should take the following steps: turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. after the software update is applied, users should: (a) leave the device powered on while it is plugged in. (b) when not in use, the device should be turned off, unplugged from its power source, and securely stored. consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the ellipsis to verizon for safe disposal. schools that provided the recalled ellipsis jetpack to students have been contacted by verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled ellipsis jetpacks to verizon for safe disposal. parents whose children received the recalled ellipsis jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled ellipsis jetpacks.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2021/Verizon-Recalls-2-5-Million-Ellipsis-Jetpack-Mobile-Hotspots-Imported-by-Franklin-Wireless-Due-to-Fire-and-Burn-Hazards. RecallDocket links to it from this page.
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