Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk

Active Recall Announced November 25, 2020 CPSC #21036

Quick answer

Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk is CPSC recall #21036, announced on November 25, 2020. The CPSC cites the following hazard: This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell. The remedy is consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.. Affected brand: Santa Cruz Bicycles LLC, Santa Cruz, Calif..

Hazard

This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.

Affected products

Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles

Recalled brands

Santa Cruz Bicycles LLC, Santa Cruz, Calif.

Remedy

Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.

Recall date

November 25, 2020

Categories

Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles

Frequently asked questions

What is CPSC recall #21036?

CPSC recall #21036 covers Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk, announced by the U.S. Consumer Product Safety Commission on November 25, 2020. The CPSC cites the following hazard: This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.

What is the remedy for recall #21036?

The CPSC remedy for recall #21036 is consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.. Consumers should stop using the product and follow the instructions in the official CPSC notice.

I sell this product on Shopify. What do I need to do?

If you sell Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.

Where is the official CPSC notice for this recall?

The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2021/Santa-Cruz-Bicycles-Recalls-Bicycles-with-Aluminum-Frames-Due-to-Fall-Risk. RecallDocket links to it from this page.

Not legal advice. RecallDocket aggregates publicly available recall information from the U.S. Consumer Product Safety Commission for informational purposes only. For the official notice, remedy instructions, and any safety actions, refer to the CPSC source. Information may be incomplete or out of date.

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