Quick answer
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard is CPSC recall #21028, announced on November 10, 2020. The CPSC cites the following hazard: This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. The remedy is consumers should immediately stop installing the recalled video doorbells and contact ring for revised installation instructions or download them here. consumers can check if their video doorbell is part of this recall through ring's website or app.. Affected brand: Ring LLC.
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Affected products
Ring Video Doorbells (2nd Generation)
Recalled brands
Ring LLC
Remedy
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Recall date
November 10, 2020
CPSC recall #21028 covers Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard, announced by the U.S. Consumer Product Safety Commission on November 10, 2020. The CPSC cites the following hazard: This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
The CPSC remedy for recall #21028 is consumers should immediately stop installing the recalled video doorbells and contact ring for revised installation instructions or download them here. consumers can check if their video doorbell is part of this recall through ring's website or app.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Due-to-Fire-Hazard. RecallDocket links to it from this page.
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