Quick answer
Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards is CPSC recall #20139, announced on June 17, 2020. The CPSC cites the following hazard: The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk. The remedy is consumers should immediately stop using the recalled charging cables and contact republic wireless for a free replacement charging cable. republic wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. customers who purchased a relay device but do not currently have an active account can contact republic wireless to determine if they have an affected product and to obtain a free replacement.. Affected brand: Republic Wireless Inc..
The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.
Affected products
Charging Cable for Relay Screenless Communication Devices
Recalled brands
Republic Wireless Inc.
Remedy
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
Recall date
June 17, 2020
CPSC recall #20139 covers Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards, announced by the U.S. Consumer Product Safety Commission on June 17, 2020. The CPSC cites the following hazard: The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.
The CPSC remedy for recall #20139 is consumers should immediately stop using the recalled charging cables and contact republic wireless for a free replacement charging cable. republic wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. customers who purchased a relay device but do not currently have an active account can contact republic wireless to determine if they have an affected product and to obtain a free replacement.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2020/Republic-Wireless-Recalls-Relay-Charging-Cables-Due-to-Overheating-and-Burn-Hazards. RecallDocket links to it from this page.
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