Quick answer
HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards is CPSC recall #18077, announced on January 4, 2018. The CPSC cites the following hazard: This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above. The remedy is consumers should immediately visit www.hp.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "battery safety mode" if their battery is included in the recall. the website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. these batteries are not customer-replaceable. hp will provide free battery replacement services by an authorized technician.. Affected brand: HP Inc..
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
Affected products
Lithium-ion batteries for HP notebook computers and mobile workstations
Recalled brands
HP Inc.
Remedy
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Recall date
January 4, 2018
CPSC recall #18077 covers HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards, announced by the U.S. Consumer Product Safety Commission on January 4, 2018. The CPSC cites the following hazard: This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
The CPSC remedy for recall #18077 is consumers should immediately visit www.hp.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "battery safety mode" if their battery is included in the recall. the website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. these batteries are not customer-replaceable. hp will provide free battery replacement services by an authorized technician.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2018/HP-Recalls-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards. RecallDocket links to it from this page.
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