Quick answer
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert) is CPSC recall #17762, announced on August 16, 2017. The CPSC cites the following hazard: This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung. The remedy is consumers should immediately stop using the recalled battery and power down their smartphone. consumers who own the recalled battery will receive by mail from fedex supply chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. a green dot has been affixed to the replacement batteries. fedex supply chain is directly contacting consumers.. Affected brands: FedEx Supply Chain Logistics & Electronics, Inc., The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017..
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Affected products
Batteries in refurbished cellphones
Recalled brands
FedEx Supply Chain Logistics & Electronics, Inc., The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017.
Remedy
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Recall date
August 16, 2017
CPSC recall #17762 covers FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert), announced by the U.S. Consumer Product Safety Commission on August 16, 2017. The CPSC cites the following hazard: This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
The CPSC remedy for recall #17762 is consumers should immediately stop using the recalled battery and power down their smartphone. consumers who own the recalled battery will receive by mail from fedex supply chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. a green dot has been affixed to the replacement batteries. fedex supply chain is directly contacting consumers.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert) on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2017/FedEx-Supply-Chain-Recalls-Cellphone-Batteries-Recall-Alert. RecallDocket links to it from this page.
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