Quick answer
Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards is CPSC recall #17011, announced on October 13, 2016. The CPSC cites the following hazard: This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI. The remedy is consumers should immediately stop using and power down all galaxy note7 devices, including note7 devices received as replacements in the previous recall. contact the wireless carrier, retail outlet or samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. consumers who purchased their phones from other sources should contact samsung directly to receive a free remedy. go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.. Affected brand: Samsung Electronics America Inc..
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
Affected products
Samsung Galaxy Note7 smartphones
Recalled brands
Samsung Electronics America Inc.
Remedy
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
Recall date
October 13, 2016
CPSC recall #17011 covers Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards, announced by the U.S. Consumer Product Safety Commission on October 13, 2016. The CPSC cites the following hazard: This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
The CPSC remedy for recall #17011 is consumers should immediately stop using and power down all galaxy note7 devices, including note7 devices received as replacements in the previous recall. contact the wireless carrier, retail outlet or samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. consumers who purchased their phones from other sources should contact samsung directly to receive a free remedy. go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2017/Samsung-Expands-Recall-of-Galaxy-Note7-Smartphones-Based-on-Additional-Incidents-with-Replacement-Phones. RecallDocket links to it from this page.
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