Quick answer
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards is CPSC recall #16089, announced on February 2, 2016. The CPSC cites the following hazard: This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply. The remedy is consumers should unplug and stop using the recalled power cords and contact microsoft for a free replacement ac power cord.. Affected brand: Microsoft Corp..
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Affected products
AC Power cords
Recalled brands
Microsoft Corp.
Remedy
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Recall date
February 2, 2016
CPSC recall #16089 covers Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards, announced by the U.S. Consumer Product Safety Commission on February 2, 2016. The CPSC cites the following hazard: This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
The CPSC remedy for recall #16089 is consumers should unplug and stop using the recalled power cords and contact microsoft for a free replacement ac power cord.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2016/Microsoft-Recalls-AC-Power-Cords-for-Surface-Pro-Devices. RecallDocket links to it from this page.
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