Quick answer
Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert is CPSC recall #14187, announced on May 21, 2014. The CPSC cites the following hazard: This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings. The remedy is the repair is an automatic electronic update that disables the nest wave feature and is delivered automatically to devices connected wirelessly to the internet and linked to a nest account. consumers should take one of the following actions: consumers who have not connected their nest protect devices to their wireless network and linked them to a nest account should immediately do so. the devices will automatically receive the update that disables the nest wave feature. customers should confirm that their devices have been updated by going to nest sense on their nest account mobile or web application and ensuring that the button for nest wave is off and grayed out. instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/nest-protect-safety or by contacting nest labs. consumers whose nest protect devices are connected to their wireless network and linked to a nest account should immediately confirm the receipt of an automatic repair that disabled the nest wave feature by going to nest sense on their nest account mobile or web application and ensuring that the button for nest wave is set to "off" and grayed out. no further action is required and consumers can continue to use their devices.. Affected brand: Nest Labs Inc. of Palo Alto, Calif..
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.
Affected products
Nest Protect: Smoke + CO Alarm
Recalled brands
Nest Labs Inc. of Palo Alto, Calif.
Remedy
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Recall date
May 21, 2014
CPSC recall #14187 covers Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert, announced by the U.S. Consumer Product Safety Commission on May 21, 2014. The CPSC cites the following hazard: This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.
The CPSC remedy for recall #14187 is the repair is an automatic electronic update that disables the nest wave feature and is delivered automatically to devices connected wirelessly to the internet and linked to a nest account. consumers should take one of the following actions: consumers who have not connected their nest protect devices to their wireless network and linked them to a nest account should immediately do so. the devices will automatically receive the update that disables the nest wave feature. customers should confirm that their devices have been updated by going to nest sense on their nest account mobile or web application and ensuring that the button for nest wave is off and grayed out. instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/nest-protect-safety or by contacting nest labs. consumers whose nest protect devices are connected to their wireless network and linked to a nest account should immediately confirm the receipt of an automatic repair that disabled the nest wave feature by going to nest sense on their nest account mobile or web application and ensuring that the button for nest wave is set to "off" and grayed out. no further action is required and consumers can continue to use their devices.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2014/Nest-Labs-Recalls-to-Repair-Nest-Protect-Smoke-CO-Alarms. RecallDocket links to it from this page.
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