Quick answer
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard is CPSC recall #12750, announced on September 20, 2012. The CPSC cites the following hazard: This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft. The remedy is consumers should stop using the elevators immediately if they see an "e3" or "e8" error code displayed on the elevator. even if there is no "e3" or "e8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. the firm's dealers are directly contacting consumers who purchased the recalled elevators.. Affected brand: ThyssenKrupp Access Manufacturing LLC.
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Affected products
LEV II®, Volant™ and Rise™ residential elevators
Recalled brands
ThyssenKrupp Access Manufacturing LLC
Remedy
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Recall date
September 20, 2012
CPSC recall #12750 covers Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard, announced by the U.S. Consumer Product Safety Commission on September 20, 2012. The CPSC cites the following hazard: This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
The CPSC remedy for recall #12750 is consumers should stop using the elevators immediately if they see an "e3" or "e8" error code displayed on the elevator. even if there is no "e3" or "e8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. the firm's dealers are directly contacting consumers who purchased the recalled elevators.. Consumers should stop using the product and follow the instructions in the official CPSC notice.
If you sell Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.
The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2012/Residential-Elevators-Recalled-for-Repair-by-ThyssenKrupp-Access-Manufacturing-Due-to-Fall-Hazard. RecallDocket links to it from this page.
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