CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers

Active Recall Announced September 25, 2003 CPSC #03197

Quick answer

CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers is CPSC recall #03197, announced on September 25, 2003. The CPSC cites the following hazard: Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003 The remedy is consumers with vaio notebooks included in the recall should disconnect their modem from the phone line immediately, and contact sony to arrange for a free repair. sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.. Affected brand: Sony Corp..

Hazard

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003

Affected products

Sony VAIO notebook computers

Recalled brands

Sony Corp.

Remedy

Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

Recall date

September 25, 2003

Categories

Computer Equipment

Frequently asked questions

What is CPSC recall #03197?

CPSC recall #03197 covers CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers, announced by the U.S. Consumer Product Safety Commission on September 25, 2003. The CPSC cites the following hazard: Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003

What is the remedy for recall #03197?

The CPSC remedy for recall #03197 is consumers with vaio notebooks included in the recall should disconnect their modem from the phone line immediately, and contact sony to arrange for a free repair. sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.. Consumers should stop using the product and follow the instructions in the official CPSC notice.

I sell this product on Shopify. What do I need to do?

If you sell CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers on Shopify, stop selling the affected units immediately, notify customers who purchased them, and consider whether you have a Section 15(b) reporting obligation to the CPSC. RecallDocket helps Shopify merchants identify affected SKUs and prepare the required safety report.

Where is the official CPSC notice for this recall?

The primary source is the official CPSC notice at https://www.cpsc.gov/Recalls/2003/CPSC-Sony-Electronics-Inc-Announce-Recall-of-Certain-VAIO-Notebook-Computers. RecallDocket links to it from this page.

Not legal advice. RecallDocket aggregates publicly available recall information from the U.S. Consumer Product Safety Commission for informational purposes only. For the official notice, remedy instructions, and any safety actions, refer to the CPSC source. Information may be incomplete or out of date.

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